Shipments and Returns
For In-Stock Merchandise: After receipt of your payment, Please allow us 2-3 business days for handling time and 5-10 business days for delivery (depending destination). Packages are shipped via USPS with tracking number and may require Signature Confirmation.
For Made-To-Order Merchandise: Please allow up to 10-15 business days for production of your Made-To-Order products. Packages are generally dispatched within 2 business after production and quality control are completed via USPS with tracking number and will require Signature Confirmation.
Double Agent Wear cannot be responsible for any delays caused by signature requirements or adverse weather conditions.
For International Shipping: We offer a flat fee shipping rate to International orders, according to location. Your order total with all shipping fees will be available during checkout in your chosen country and currency.
International shipments are mailed via USPS Priority Mail, with a typical delivery time of 7-14 days (depending your location). However, please be aware that your package may be delayed by customs, government inspections, etc. Your order may arrive sooner, or in rare cases, later than the time frame listed. For this reason we cannot offer guaranteed arrival dates on international orders. We are not responsible for any duties, taxes, or levies that your country may impose on your shipment as this is handled within the country of receipt.
We hope you love and enjoy your Double Agent Shoes! But if there is any issues with your order we would like to hear from you.
You may return your purchase within 7 business days of the original date of delivery to receive store credit or exchange.
(We do not accept returns after 7 business days of the original date of delivery, unless arranged and agreed with us, Double Agent Wear, Inc. Contact us at CustomerService@DoubleAgentWear.com)
If you receive your Double Agent Shoes and/or other merchandise, and there is a manufacturing defect, please contact us at CustomerService@DoubleAgentWear.com for instructions on returning your purchased items to us-- DO NOT return shoes or any other merchandise without contacting us first! You will be mailed out a new replacement as soon as possible, at no extra cost to you.
If you ordered the wrong size there will be a one time exchange available, only on your first pair of Double Agent Shoes, so that you can have the opportunity to find what size fits you. You are responsible of all shipping fees.
We do not refund/credit shipping charges.
We will process your return, exchange and/or refund as fast a possible, but it generally takes 5-7 business days once returned item is received in our end. Please keep in mind that it might take 7 business days for your refund to be posted in your credit/debit card account, depending on your bank's policy.
Merchandise must be returned and received unworn, in the original packaging, with all included accessories and tags, and with the original shipping invoice. Be sure to test your new shoes on a soft/carpeted surface. Shoes that are scuffed or worn are not returnable.
While we want you to be happy and completely satisfied with your purchase, an excessive number of returns in a twelve-month period may cause us to reject future orders from you. We reserve the right to refuse any return if we suspect the damage, defect or mistake was not caused by us.
Double Agent Wear, Inc. is not liable for any return packages that may become lost or stole in-transit. Please keep your proof of postage and/or tracking number when shipping back returns.